Update - Feb 15, 2010

It is with both excitement and regret that I announce Daniel will be resigning effective, Friday, February 19, 2010 to pursue an exciting new internship in his field of study, electrical engineering. He has been an invaluable asset and he will be greatly missed.

Although it will be impossible to replace Daniel, I am actively hiring to not only fill the gap that will be left by his departure, but to also increase our existing service capacity to give you faster response times and a higher level of service. I will be temporarily assisting Daniel's clients, until his successor is found. I want to assure you that you will not be forgotten. For any clients who have specific projects that Daniel has been working on, he will continue to do so, at his availability. I do not envision having any problems responding to critical issues in a timely manner, however non-critical projects may be slightly delayed until new employees are hired.

Please join me in congratulating Daniel on his new endeavor and thanking him for his years of service - he will be missed.

Update - Feb 1, 2010

I am writing you today in regards to a change in our service delivery process. Due to an overall increase in service requests recieved, we have decided to assign a dedicated account representative to each of our clients. This change will give you a single point of contact for all your service requests as well as give us the ability to provide you with the level of personalized service that each of our clients deserve.

Effective February 1, 2010 I will be the dedicated account representative for all of our clients with service contracts and Daniel Wassenberg will be assigned as the dedicated account representative for all other clients. Although I will still be available to all of our clients to address customer service and billing issues, all service requests must go through your assigned account representative. As such, I will no longer be available to personally respond to support requests from clients without a service contract. We intend for this change to benefit all of our clients, however, clients who do not hold a service contract may experience some delays in response times, as Daniel only works Monday and Wednesday from 9:00a-2:00p and Friday from 9:00a-6:00p.

Thank you for your continued support. We look forward to continuing to earn your business as your information technology specialist.